Refund policy

We are committed to making sure every customer is satisfied and supported through the entire ordering process, and we will take every measure we can to make sure you are taken care of. If you run into any issue with your order or your product, reach out to us first. We will help directly, and when a claim belongs with the manufacturer we will put you in contact with the right people and stay involved until it is resolved.

RETURNS

We accept returns within 30 days of delivery on new, unused merchandise in the original packaging with all tags, hardware, manuals, and accessories included.

Every return needs an authorization first. Email shipping@garamoto.com with your order number and the reason for the return, and we will reply within one business day with your return authorization and shipping label. Returns that arrive without an authorization cannot be accepted.

Items must be uninstalled and show no signs of use or mounting. Helmets and riding gear must be unworn, with all tags, liners, pads, visor films, and bags included.

HELMET SIZE EXCHANGES

Sizing a helmet online is hard, so every helmet order includes one size exchange with no restocking fee. If the size is not right, contact us within 30 days of delivery and we will arrange the same helmet in a different size. You cover the shipping both ways at our flat rate, $10 each way. The helmet must be unworn and in the original packaging with all tags, pads, visor films, and the helmet bag included.

To qualify, read the Helmet Fit and Sizing Guide and acknowledge it from your account before requesting the exchange. The acknowledgment saves to your account, so you will need to be logged in when you acknowledge it.

RETURN SHIPPING AND FEES

If the item is defective or we shipped the wrong product, the return ships free and no fees apply.

For all other returns we provide a prepaid label and deduct a flat $10 from the refund, and a 15% restocking fee applies. The restocking fee also applies to store credit and to any exchange other than your helmet size exchange.

Refunds go to the original payment method within 5-7 business days after we receive and inspect the return. All returns are subject to inspection, and GARA reserves the right to refuse any return for any reason.

EXCHANGES

Beyond the helmet size exchange, we process exchanges as a return plus a new order. Start a return and place a new order for the correct item, and standard return fees apply.

DAMAGED OR INCORRECT ON ARRIVAL

Inspect your order when it arrives. If anything is damaged or incorrect, contact us within 48 hours of delivery with photos. We will ship a replacement at no cost and provide a prepaid label for the affected item.

ITEMS THAT CANNOT BE RETURNED

  • Custom and special order suspension. Shocks, fork cartridges, and any suspension unit built, sprung, or valved to your specification are final sale once the build is confirmed. No returns, no exchanges.
  • Special order items. Products ordered from the manufacturer specifically for you cannot be returned.
  • Custom made race apparel. Suits, gloves, and boots manufactured to your measurements are final sale. See the custom apparel section below.
  • Tires that have been mounted. Unmounted tires in original packaging may be returned within 30 days.
  • Electrical and electronic parts that have been installed or show installation marks.
  • Opened oils, fluids, chemicals, and cleaning products.
  • Clearance, closeout, and discontinued items. These are final sale.
  • Gift cards.

CUSTOM MADE RACE APPAREL

Custom apparel is manufactured to your measurements after you confirm the design and sizing directly with the manufacturer. Because each piece is made for you, custom apparel is final sale and cannot be exchanged.

If your custom apparel arrives with a defect in materials or workmanship, or does not match the approved design, contact us within 14 days of delivery with clear photos. The item will be repaired, replaced, or refunded.

If the finished fit does not match the measurements you approved, we will arrange an adjustment for you with the manufacturer.

WARRANTY

Everything we sell comes through authorized distribution and carries the full manufacturer warranty. Warranty claims after the 30 day return window are handled by the manufacturer. Contact us and we will help you start the claim and stay on it until it is resolved. Proof of purchase is required. Most manufacturers exclude racing and competition use from warranty coverage.